FAQ
WE DO ACCEPT CERTAIN RETURNS. CONTACT US AT CONTACT@FROMATELIERS.COM WITH A REQUEST FOR RETURN AND PROVIDE US FOR THE REASON. RETURNS MUST BE APPROVED BY ATELIER S WITHIN 14 DAYS OF DELIVERY.
ITEMS MUST BE RETURNED IN THEIR ORIGINAL, INTACT PACKAGING USING THE PROVIDED RETURN LABEL. ONCE THE PRODUCT HAS BEEN RECEIVED AND INSPECTED, WE WILL ISSUE A REFUND TO THE ORIGINAL PAYMENT METHOD.
ATELIER S WILL NOT ACCEPT ANY RETURN IF THE PRODUCT SHOWS SIGNS OF WEAR, HAS BEEN USED, OR ALTERED FROM ITS ORIGINAL CONDITION IN ANY WAY. WE RESERVE THE RIGHT TO REFUSE A RETURN OR EXCHANGE IF THE ITEM RECEIVED IS DETERMINED TO BE DAMAGED UPON INSPECTION.
CUSTOM ORDERS ARE FINAL SALE, AND CANNOT BE RETURNED FOR EXCHANGED.
WE WILL OCCASIONALLY HAVE STOCK PIECES DURING HIGHER VOLUME HOLIDAYS.
PIECES TYPICALLY TAKE BETWEEN 3-4 WEEKS TO COMPLETE. IF YOU REQUIRE A FASTER TURNAROUND, PLEASE CONTACT US AT CONTACT@FROMATELIERS.COM AND WE WILL DETERMINE IF A RUSH ORDER IS FEASIBLE IN YOUR PARTICULAR CASE.
WE FIRMLY BELIEVE IN KEEPING OUR WASTE IMPACT AS LOW AS POSSIBLE SO WE LIKE KEEP OUR PIECES MADE TO ORDER.
ABSOLUTELY. CONTACT US CONTACT@FROMATELIERS.COM AND LET US KNOW WHAT YOU HAVE IN MINDE. WE WILL THEN PROVIDE YOU WITH A QUOTE FOR YOUR CUSTOM PIECE.
WE’D LOVE TO CUSTOMIZE AN ATELIER S PIECE FOR YOU. CONTACT US AT CONTACT@FROMATELIERS.COM WITH WHAT YOU HAVE IN MIND AND ANY MODIFICATIONS YOU’D LIKE. WE’LL LET YOU KNOW WHAT’S POSSIBLE AND PROVIDE A QUOTE FOR YOUR PERSONALIZED DESIGN.
YES, WE OFFER ENGRAVING. CONTACT US AT CONTACT@FROMATELIERS.COM WITH THE DETAILS OF YOUR PIECE AND WHAT YOU’D LIKE ENGRAVED, AND WE’LL PROVIDE YOU WITH OPTIONS AND PRICING.
THE BEST WAY TO CLEAN YOUR JEWELRY IS WITH WARM WATER, A SOFT BRISTLED NEW TOOTHBRUSH AND A DOT OF DISH SOAP. LET YOUR JEWELRY SOAK FOR A FEW MINUTES, BRUSH ENTLY AND RINSE THOROUGHLY.
ALL OF OUR JEWELRY IS MADE FROM CERTIFIED SOLID GOLD AND SILVER, WHICH WILL ENSURE YOUR PIECES WILL NEVER WEAR OFF. SCRATCHES, WEAR AND TEAR IS NORMAL AND JEWELRY WILL DEVELOP A NATURAL PATINA THAT IS PART OF THEIR BEAUTY. HOWEVER, HARSH CHEMICALS MAY RESULT IN SOME CHANGES TO THE PRECIOUS METALS.
- DO NOT CLEAN WITH HARSH CHEMICALS WHILE WEARING YOUR JEWELRY.
- AVOID SWIMMING IN CHLORINE POOLS FOR AN EXTENDED AMOUNT OF TIME IN YOUR JEWELRY. CONTINUOUS EXPOSURE TO CHLORINE WILL DAMAGE EVEN GOLD.
- AVOID SWIMMING FOR EXTENDED PERIODS OF TIME IN SALT WATER. NOT ONLY ARE YOUR RINGS MORE LIKELY TO SLIP OFF, BUT IT MAY RESULT IN SOME SLIGHT CHANGES TO THE METAL ITSELF. NOTHING THAT CAN’T BE FIXED BY RE-POLISHING (PROFESSIONALLY) BUT LET’S TRY AND PREVENT IT.